Creditsafe Global API Platform
Enterprise documentation infrastructure architected from scratch for a multi-million pound global organization. Complete transformation from error-filled OpenAPI files to a flagship developer platform serving 14+ countries with Doc-as-Code philosophy, enterprise governance, and measurable business impact.
TECHNOLOGY STACK
Platform Architecture & Transformation
The Challenge: Global Scale Transformation
Single-handedly architected and built a complete documentation infrastructure from the ground up for a multi-million pound global organization. Started with error-filled OpenAPI files and transformed into a flagship developer platform serving millions of API calls across 14+ countries.
Stakeholder Alignment
- • Development Teams: Multiple dev teams across global offices
- • QA & Testing: Integrated quality assurance workflows
- • Product & Marketing: Business alignment and go-to-market
- • C-Suite Management: Executive-level platform positioning
- • External Clients: Customer engagement and feedback integration
Measured Business Impact
Enterprise Infrastructure & Governance
Built on Doc-as-Code philosophy with Azure DevOps as the development environment, ensuring documentation lives alongside code with enterprise-grade governance, security, and compliance built into every layer.
Security & Compliance
- • MS Entra ID SSO integration and governance
- • EU GDPR compliance with cookie management
- • EU Accessibility regulations adherence
- • Role-based access controls
- • Custom domain and redirect management
Analytics & Intelligence
- • MS Clarity for user behavior analysis
- • Adobe Analytics for comprehensive tracking
- • Customer feedback mechanisms integration
- • Documentation value correlation metrics
- • AI-ready content structuring and optimization
Automation & Quality
- • CI/CD automation with Azure DevOps
- • Arazzo tooling for verification and validation
- • Automated SDK updates on pipeline runs
- • Peer review workflows and governance
- • Version control through Git integration
Modular Framework Architecture
Designed modular framework for ease of management, enabling multiple development teams to work concurrently while maintaining consistency and quality across all documentation.
- • Markdown-based content creation alongside OpenAPI design
- • Separate tooling ecosystem for rendering and UI interaction
- • Central portal infrastructure orchestrating all pipelines
- • OpenAPI 3.0 and 3.1 version support
Deployment & Scaling Strategy
Phased deployment approach with concurrent live production during transition, enabling zero-downtime transformation while maintaining service availability.
- • Stakeholder engagement (internal and external)
- • Workshop delivery for key stakeholders
- • Customer feedback integration and workflow guidance
- • AI assistance integration for documentation tasks
Live Documentation Portal
The production documentation portal showcasing the unified API ecosystem with interactive examples, SDK downloads, and comprehensive guides.
Creditsafe Developer Portal
Production documentation platform serving thousands of developers globally
Open in new tab →Technical Implementation
Architecture Decisions
Modular OpenAPI Structure
Separated specifications by product while maintaining consistency through shared components and standardized patterns.
CI/CD Integration
GitHub Actions pipeline for automated validation, testing, and deployment across multiple environments.
SDK Generation
Automated SDK generation in multiple languages with consistent patterns and error handling.
Key Features
- • Real-time API testing with authentication
- • Multi-language code examples
- • Interactive parameter exploration
- • Comprehensive error code documentation
- • Rate limiting and quota guidance
- • Webhook documentation and testing
- • SDK download with usage examples
Development Process
This project required deep collaboration with engineering teams across multiple countries, product managers, and external developer communities. The challenge was not just technical but organizational - establishing governance processes that could scale with the business.
Implementation Phases
Phase 1: Foundation
OpenAPI specification audit, toolchain selection, and governance framework design.
Phase 2: Migration
Legacy documentation analysis, content migration, and automated validation implementation.
Phase 3: Optimization
Performance optimization, advanced features, and developer experience improvements.